Policy
Refund Policy
Eligibility
Refund requests may be submitted within 14 days of your initial payment, provided that work has not yet commenced. Once onboarding or content delivery has begun, refunds are prorated based on the value of services already delivered.
How to Request
Email company@northmind.co with your account email and a brief reason for your request. We aim to respond within 3 business days. Requests submitted after the 14-day window will not be eligible for review.
Processing
Approved refunds are returned to the original payment method within 5–10 business days. Geomark, a unit of Northmind, reserves the right to decline refund requests that do not meet the eligibility criteria above.
Non-Refundable Items
The following are non-refundable under any circumstances: one-time setup fees, third-party platform or tool costs incurred on your behalf, and any services confirmed as fully delivered.
Disputes
If you believe a refund has been incorrectly declined, you may escalate by replying to your original refund request email. We will review escalations within 5 business days and provide a final written decision.